Terms of Service

Draft. This text is a first version, written for review by a lawyer.

Skale Agency is run by Skale 300, Victoria, Mahé, Seychelles (“Skale”, “we”, “us”). You can reach us at connect@skale300.com or on +248 2 637 918.

1. What we do

We build and look after your digital presence.
That can include websites, landing pages, online booking systems, web apps, social media management, ads, domain registration and management, website hosting, website maintenance, and automation systems.
Your proposal or invoice says exactly which of these you have bought.

2. Quotes and scope

We agree the work and the price in writing before we start.
Anything outside that scope is quoted separately.
If you ask for extra work, we will tell you the cost before we do it.

3. Payment

We invoice in the currency shown on your invoice.
Invoices are due within 15 days.
Ongoing services such as hosting, maintenance and social media management are billed as set out in your proposal and continue until cancelled.
We may pause work on an overdue invoice.

Ad budgets are separate from our fees.
We pay the ad platforms on your behalf, and you pay us the ad budget.
We invoice it separately.

4. What we need from you

• Content, images, logos and approvals on time. Delays on your side move our dates.
• Access to the accounts we need to do the work, such as your domain, hosting and social media accounts.
• Accurate information. You confirm that you have the right to use everything you give us.

5. Who owns what

Once you have paid in full, you own the final website, content and designs we make for you.
We keep ownership of our own tools, templates and methods.
Third-party items such as fonts, stock images and plugins stay under their own licences.
Unless you ask us not to, we may show finished work in our portfolio.

6. Domains and hosting

Domains are registered in your name.
Domains and hosting are supplied through third-party providers, and their terms also apply.
Renewals are billed as agreed.
If a domain or hosting plan is not renewed, it can be lost, and we are not responsible for a loss caused by an unpaid renewal.
We are not responsible for outages that come from third-party providers.

7. Social media and ads

Platforms such as Meta, Google and YouTube set their own rules, and they can change them or restrict an account at any time.
We follow those rules, but we cannot control a platform's decisions.
We cannot promise reach, followers, leads or sales.

8. No guarantees on results

We work hard to grow your business, and we report on the numbers honestly.
Results depend on many things outside our control, so we do not guarantee a specific result.

9. Ending the work

Either of us can end an ongoing service with one month's written notice.
You pay for work done up to the end date.
We hand over files and access that belong to you once all invoices are paid.

10. Our responsibility

To the fullest extent the law allows, we are not liable for indirect or consequential loss or lost profit.
Our total liability to you for any claim is limited to the fees you paid us in the 12 months before the claim.
Nothing here removes a right you have under the law that cannot be removed.

11. Changes to these terms

We may update these terms.
If a change matters, we will tell you by email before it applies.
Work already agreed stays on the terms you agreed to.

12. Law and disputes

These terms are governed by the laws of Seychelles, and the courts of Seychelles have jurisdiction, unless the law where you live gives you the right to go to court there.

13. Contact

Questions about these terms: connect@skale300.com.