Refund Policy
Draft. This text is a first version written for review by a lawyer. The business details in square brackets are filled in once Skale is registered.
Skale is run by Skale 300, [REGISTERED ADDRESS] ("Skale", "we", "us"). You can reach us at connect@skale300.com.
Free plan
The free plan costs nothing, so there is nothing to refund. You can use it as long as you like within its limits.
Paid plans
- Cancel any time. Cancel from your account, or email us. Your plan stays active until the end of the period you already paid for, then moves to the free plan. Your data is kept and stays exportable.
- 14-day money-back guarantee. If you are not happy, email us within 14 days of your first payment for a paid plan and we will refund that payment in full.
- After that. We do not refund part-used months. If something went wrong on our side, such as being charged twice or being charged after you cancelled, we will put it right.
How to ask
Email connect@skale300.com from the address on your account, with a short note of what happened. Approved refunds go back to the original payment method, usually within 10 working days.
Your legal rights
This policy does not limit any rights you have under the consumer law where you live.